Frequently Asked Questions
Everything you need to know about shopping with theSDEshop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the domestic region.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
theSDEshop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to customers within the domestic market. We are working on expanding our logistics to support international orders in the near future.
How can I contact customer support?
Our team is available Monday through Friday via email at support@thesdeshop.com or through our website's live chat feature during business hours.